“Beautiful quality and the delivery team were very careful bringing it upstairs. The bed looks even better in person and gives our room a really premium feel.”
Purchased: Imperial Bed
1. Description
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2. Shipping Policy
Free UK Mainland Delivery
We offer free delivery to most UK mainland addresses.
Delivery typically takes 5-7 working days.
Our delivery team will contact you to arrange a convenient time.
Two-person delivery service included for all items.
Room of choice delivery available.
Scottish Highlands & Islands: Additional charges may apply. Please contact us for a quote.
3. Refund & Return Policy
14-Day Return Period
You have 14 days from delivery to return your item.
Items must be unused and in original packaging.
Mattresses must remain in sealed packaging to be eligible for return.
Custom-made or bespoke items cannot be returned unless faulty.
Refund Process:
Refunds processed within 5-7 working days of receiving returned item.
Original payment method will be credited.
Return collection can be arranged charges may apply.
For damaged or faulty items, please contact us immediately with photos.
4. Order Processing Steps
How We Process Your Order:
Step 1: Order Confirmation - You'll receive an email confirming your order within 24 hours.
Step 2: Quality Check - Each item is carefully inspected before dispatch.
Step 3: Dispatch Notification - We'll email you when your order is on its way.
Step 4: Delivery Arrangement - Our delivery team will contact you to schedule delivery.
Step 5: Professional Delivery - Two-person team delivers to your room of choice.
Processing Time: Most orders are processed within 2-3 working days. Custom orders may take 4-6 weeks.