Warranty and Product Guarantee

Last updated: 20 October 2026

1. About This Guarantee

Sleep Design Beds LTD is committed to manufacturing and supplying quality beds, mattresses, headboards, bed bases and related bedroom products.

This Warranty and Product Guarantee explains the additional commercial guarantee provided on eligible products purchased directly from Sleep Design Beds LTD.

Our guarantee is intended to provide customers with additional protection against manufacturing defects arising during normal and appropriate use.

This guarantee should be read alongside our Terms of Service, Return and Refund Policy and Shipping and Collection Policy.

Nothing in this guarantee limits, replaces or removes any statutory consumer right or legal remedy.

2. Who We Are

SLEEP DESIGN BEDS LTD

Registered in England and Wales
Company Registration Number: 16106566
VAT Registration Number: GB 495 952 824

Registered Office:

Unit 8 Dock Ing Mills
Bradford Road
Batley
WF17 8HB
United Kingdom

Trading, Collection and Returns Address:

Unit 8 Docking Mills
Ings Road
Batley
WF17 8HB
United Kingdom

Warranty, faults and returns:
returns@sleepdesignbeds.co.uk

General enquiries:
info@sleepdesignbeds.co.uk

Telephone:
07786 642582

Sleep Design Beds LTD is the guarantor responsible for the commercial guarantee described in this policy.

3. Your Statutory Consumer Rights

This product guarantee is provided in addition to your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Goods supplied to consumers must, where applicable:

• Be of satisfactory quality.

• Be fit for their usual purpose and any particular purpose made known and agreed.

• Match their description.

• Match any relevant sample or model.

• Meet other applicable contractual and legal requirements.

If a product does not conform to the contract, consumers may have statutory rights to reject it, request repair or replacement, obtain a price reduction or receive a refund, depending on the circumstances and relevant legal requirements.

The usual short-term right to reject faulty goods lasts 30 days, subject to the statutory rules.

Other statutory remedies may remain available after that period and may continue beyond the expiry of this additional five-year guarantee.

You do not need to rely on this guarantee to exercise your statutory consumer rights.

Business and trade customers have the contractual and legal rights applicable to their purchases, which differ from consumer statutory protections.

4. Five-Year Product Guarantee

Unless a product page, accepted quotation, order documentation or separate written guarantee expressly states different terms, the following eligible products purchased directly from Sleep Design Beds LTD are covered by our additional commercial guarantee:

• Beds and upholstered bed frames.

• Mattresses.

• Headboards.

• Divan bases and other eligible bed bases.

These products are covered by a five-year guarantee against manufacturing defects arising under normal and appropriate use.

4.1 Guarantee Duration

The guarantee lasts for five years beginning on the date the customer receives the eligible product, whether by delivery or collection.

The guarantee is provided without any additional charge.

Customers should retain their order confirmation, invoice, receipt or another suitable form of proof of purchase.

4.2 Geographical Coverage

This guarantee applies to eligible products supplied by Sleep Design Beds LTD to customers within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Where goods are supplied outside the United Kingdom under an individually agreed arrangement, any applicable guarantee terms and geographical limitations will be confirmed in the relevant written agreement.

4.3 Accessories and Other Products

Accessories are not automatically covered by the additional five-year guarantee unless the relevant product page, order documentation or written agreement expressly provides that coverage.

Where an eligible product is supplied with a separate manufacturer guarantee or a different product-specific guarantee, the applicable conditions will be stated in the product or order documentation.

Any additional product-specific guarantee must be read together with the relevant representations made before purchase and applicable consumer law.

5. What the Guarantee Covers

This guarantee covers genuine manufacturing defects arising during the guarantee period under normal and appropriate use.

Depending on the product, manufacturing defects may include faults affecting:

5.1 Bed Frames and Structures

• Structural bed-frame components.

• Divan-base construction.

• Internal supporting structures.

• Manufacturing joints and fixings.

• Structural workmanship.

• Components supplied as part of the original product.

5.2 Mattresses

• Internal spring units.

• Pocket spring systems.

• Mattress construction.

• Internal supporting components.

• Manufacturing workmanship.

• Materials where a genuine manufacturing defect is established.

5.3 Upholstery and Headboards

• Manufacturing stitching defects.

• Upholstery workmanship.

• Structural headboard construction.

• Manufacturing fixings.

• Material defects caused by faulty manufacture.

5.4 Ottoman Storage and Moving Components

Where supplied as part of an eligible guaranteed bed or base, manufacturing defects may include faults affecting:

• Ottoman lifting mechanisms.

• Gas-lift components.

• Supporting hinges.

• Structural fixings.

• Other original moving components.

Coverage applies where the issue is confirmed to be a manufacturing defect rather than normal wear, accidental damage, misuse, overloading or incorrect operation.

A problem with a product does not automatically establish a manufacturing defect. We may reasonably assess the product's age, use, condition, assembly, care and the nature of the reported fault.

6. What Is Not Normally Covered

The additional commercial guarantee does not normally cover problems caused by:

• Normal wear and tear.

• Accidental damage.

• Misuse, abuse or neglect.

• Improper handling.

• Incorrect assembly or installation.

• Incorrect storage or maintenance.

• Moving, dragging or transporting the product incorrectly after delivery.

• Use with an unsuitable bed frame, base or support system.

• Excessive loading or use beyond the product's intended purpose.

• Unauthorised alterations, modifications or repairs.

• Liquid damage, stains, burns or water exposure.

• Damp, mould or infestation caused by external conditions.

• Damage caused by pets.

• Failure to follow supplied care or assembly instructions.

• Ordinary mattress settlement or body impressions that are not manufacturing defects.

• Normal changes in the softness or feel of a mattress through use.

• Normal fabric pile movement, shading or texture variations.

• Reasonable colour differences caused by lighting, screen displays or natural fabric variations.

• Personal comfort preferences where the product is not defective.

• Damage occurring after the product has been delivered and risk has lawfully passed to the customer.

• Use in a commercial or specialist environment for which the product was not designed or supplied.

These exclusions apply to the additional commercial guarantee only to the extent relevant to the cause of the problem.

They do not automatically invalidate the entire guarantee because a product has been used or shows normal wear.

These exclusions do not remove statutory rights concerning faulty, unsafe, misdescribed or incorrectly supplied goods.

7. Mattress Guarantee and Care

Mattresses naturally undergo changes during use.

Some settlement of fillings, softening and normal body impressions may occur over time. These changes do not necessarily indicate a manufacturing defect.

However, abnormal deterioration or failure caused by defective materials or workmanship may be covered by this guarantee.

Customers should:

• Use the mattress on a suitable, supportive bed base.

• Follow any supplied care instructions.

• Rotate or turn the mattress where the product instructions require it.

• Avoid excessive bending or folding where unsuitable for the mattress.

• Protect the mattress from liquid damage and unsuitable storage conditions.

• Use the mattress for its intended purpose.

When investigating a mattress claim, we may consider the mattress construction, supporting base, age, condition, usage and evidence of the reported problem.

Mattress Hygiene

For health and safety reasons, hygiene and product condition may affect how a mattress is inspected, handled or transported.

Where necessary, we may require appropriate precautions before inspection or collection.

A hygiene concern does not automatically remove a customer's statutory rights in relation to a genuine fault.

8. Beds, Headboards, Bases and Ottoman Mechanisms

Beds, headboards, divan bases and ottoman storage systems must be assembled, installed and used in accordance with the supplied instructions.

Customers should ensure that:

• All required components and fixings are installed correctly.

• Products are positioned on suitable flooring.

• Structural components are not overloaded.

• Ottoman mechanisms are operated correctly.

• Children do not play with moving mechanisms.

• Products are not dragged or moved in a way that damages the structure.

• Alterations or repairs are not carried out without suitable authorisation.

Damage caused by incorrect assembly, misuse, overloading or unauthorised modifications may fall outside the additional guarantee.

Where Sleep Design Beds LTD provided or arranged an assembly service and the problem results from that work, we will assess and provide the appropriate remedy required by the contract or applicable law.

9. Bespoke and Customised Products

Bespoke, customised and made-to-specification products may still be covered by this guarantee.

Selecting a particular size, fabric, colour, headboard design, storage configuration or another specification does not remove protection against manufacturing defects.

Where a product has been incorrectly manufactured or fails to match an agreed specification, the customer's applicable contractual and statutory rights remain unaffected.

A customer preference concerning a correctly supplied option is not, by itself, a manufacturing defect.

For example, selecting a particular mattress firmness or fabric colour does not automatically entitle the customer to a warranty remedy solely because they later prefer a different option.

This section does not affect any applicable consumer cancellation rights.

10. How to Make a Warranty Claim

If you believe an eligible product has developed a manufacturing defect, please contact our warranty team.

Warranty Claims Email:
returns@sleepdesignbeds.co.uk

Telephone:
07786 642582

Please provide the following information where reasonably available:

• Full name or business name.

• Order or invoice number.

• Product name and description.

• Approximate date of delivery or collection.

• Description of the reported problem.

• Photographs or video showing the issue.

• Photograph of the product label, where available.

• Photographs of the complete product.

• Photographs of the supporting bed base or frame where relevant.

• Any other information reasonably required to assess the claim.

A receipt or invoice is useful evidence, but another reasonable form of proof of purchase may also be accepted.

Important Claim Instructions

Please do not dispose of or arrange to return the product until we have provided appropriate instructions, unless disposal is necessary for safety or another lawful reason.

If the product may be unsafe, stop using it and notify us promptly.

We will review the claim and explain the next reasonable steps.

A customer is not required to surrender statutory rights or accept an unlawful condition as part of the claims process.

11. Inspection and Assessment

We may request further photographs, videos, measurements or other reasonable evidence to establish the nature and likely cause of the reported problem.

Where necessary, we may arrange an inspection, repair assessment or collection.

The assessment may consider whether the issue results from:

• A manufacturing defect covered by this guarantee.

• A fault covered by applicable consumer or contractual rights.

• Normal wear and tear.

• Natural settlement or material variation.

• Incorrect use, assembly or maintenance.

• Accidental or external damage.

• Another cause outside the commercial guarantee.

We will assess claims fairly and take account of the nature of the product, the evidence provided and the applicable legal requirements.

A customer's statutory remedy will not be refused or unlawfully delayed merely because we have requested photographs or other evidence.

Where a claim is not accepted under the additional guarantee, we will explain the reason.

12. Repairs, Replacements and Remedies

Where a valid manufacturing defect is confirmed under this five-year guarantee, Sleep Design Beds LTD will provide an appropriate remedy according to the nature and circumstances of the defect.

Depending on the circumstances, this may include:

• Repairing the affected product.

• Repairing or replacing a defective component.

• Replacing the affected product.

• Another reasonable remedy agreed with the customer.

The appropriate remedy will take account of the nature of the fault, product construction and practical availability of suitable repair or replacement parts.

A remedy for a confirmed defect covered by the guarantee will not involve a charge for the covered repair or replacement itself.

Where inspection, collection or transport is reasonably necessary to provide a covered guarantee remedy, we will arrange appropriate handling and meet the reasonable necessary costs associated with fulfilling that remedy.

For consumers exercising statutory rights, repairs or replacements must be carried out in accordance with applicable consumer law, including requirements concerning reasonable timescales, significant inconvenience and necessary costs.

Nothing in this section removes any statutory right to a refund, price reduction or another remedy where the legal conditions are satisfied.

13. Replacement Products and Components

Where an individual component is defective, we may repair or replace that component rather than replace the entire product, where this provides an appropriate remedy.

Replacement materials or components may have reasonable differences in appearance if the original fabric, material or part is no longer available.

Where a proposed replacement would materially differ from the original product, we will seek the customer's agreement where required.

Repairs or replacements do not remove or reduce any right or protection that cannot lawfully be excluded.

Any applicable remaining commercial guarantee or statutory protection continues in accordance with the relevant terms and law.

14. Trade, Wholesale and Business Customers

Approved trade, wholesale and business customers may benefit from this guarantee for eligible products purchased directly from Sleep Design Beds LTD, unless their accepted quotation, contract, specification or written project agreement contains different applicable warranty terms.

Business customers must use products for their intended and agreed purpose.

Products supplied for specialist or commercial environments may have additional or different product-specific requirements where these were properly agreed before purchase.

Examples include products intended for:

• Hotels.

• Guest accommodation.

• Landlords and letting businesses.

• Property developments.

• Commercial accommodation.

• Other specialist contract environments.

Where a separate bespoke or commercial warranty has been agreed in writing, that warranty will apply to the relevant order according to its terms and applicable law.

Consumer cancellation and statutory remedy provisions do not apply to business purchases in the same way.

Nothing in this section excludes a business customer's rights or liabilities that cannot lawfully be excluded.

15. Products Purchased From Another Retailer

If you purchased a Sleep Design Beds product from another retailer, your purchase contract will normally be with that retailer.

Please contact the retailer first concerning statutory or contractual remedies relating to your purchase.

Where appropriate, Sleep Design Beds LTD may work with the retailer to investigate a reported manufacturing defect or support an agreed warranty process.

This direct-purchase guarantee does not automatically replace any separate warranty arrangement applicable to goods sold by another retailer.

Nothing in this section affects legal rights against the retailer or any enforceable manufacturer guarantee separately provided to the purchaser.

16. Contact Us

For warranty claims, manufacturing defects, product faults and returns:

Email: returns@sleepdesignbeds.co.uk

For general enquiries:

Email: info@sleepdesignbeds.co.uk

Telephone: 07786 642582

Correspondence Address:

Sleep Design Beds LTD
Unit 8 Docking Mills
Ings Road
Batley
WF17 8HB
United Kingdom

Please include your order or invoice number where available.

We will consider each claim fairly, based on the product, evidence, applicable guarantee terms and legal rights.

17. Availability of This Guarantee

Customers may request a copy of this guarantee by emailing info@sleepdesignbeds.co.uk.

A written copy will be provided within a reasonable time and in an accessible form, as required by applicable law.

The terms of this guarantee should be read together with any applicable product-specific guarantees and representations provided before purchase.

18. Changes to This Guarantee

Sleep Design Beds LTD may update this policy to reflect changes in legislation, products, manufacturing procedures or business operations.

Updated terms will be published on our website with a revised update date.

We will not retrospectively reduce or remove a guarantee already forming part of an accepted customer contract where doing so would be unlawful.

Last updated: 20 October 2026

SLEEP DESIGN BEDS LTD

Registered in England and Wales
Company Registration Number: 16106566

Registered Office:
Unit 8 Dock Ing Mills
Bradford Road
Batley
WF17 8HB
United Kingdom

Trading and Returns Address:
Unit 8 Docking Mills
Ings Road
Batley
WF17 8HB
United Kingdom

Email: info@sleepdesignbeds.co.uk
Warranty Enquiries: returns@sleepdesignbeds.co.uk
Telephone: 07786 642582