Shipping and Collection Policy

Last updated: 20 October 2026

1. About This Policy

This Shipping and Collection Policy explains the delivery areas, charges, service levels, estimated delivery times, access requirements, appointment changes, failed deliveries and collection arrangements for products purchased directly from Sleep Design Beds LTD.

It applies to consumer, business, trade and wholesale orders unless a product listing, accepted quotation or written agreement states different arrangements.

This policy should be read alongside our Terms of Service and Return and Refund Policy.

Nothing in this policy limits or removes any statutory consumer right that cannot lawfully be excluded.

2. Who We Are

SLEEP DESIGN BEDS LTD

Registered in England and Wales

Company Registration Number: 16106566

VAT Registration Number: GB 495 952 824

Registered Office:

Unit 8 Dock Ing Mills
Bradford Road
Batley
WF17 8HB
United Kingdom

Trading, Collection and Returns Address:

Unit 8 Docking Mills
Ings Road
Batley
WF17 8HB
United Kingdom

Delivery enquiries: 07786 642582

General enquiries: info@sleepdesignbeds.co.uk

Returns and refunds: returns@sleepdesignbeds.co.uk

3. Dispatch and Collection Area

Our delivery and collection operations are based in Batley, West Yorkshire, WF17 8HB.

Retail and trade orders operate under separate delivery arrangements.

3.1 Retail Delivery Area

Standard retail delivery is free across the United Kingdom for eligible orders placed through our normal retail purchasing process.

Retail delivery availability depends on the delivery address, product, vehicle requirements, accessibility, staffing, route availability and safety considerations.

If we cannot provide standard delivery to a particular address, we will inform the customer and discuss any available alternative before accepting the order.

Any alternative delivery charge must be clearly disclosed and agreed before the customer becomes bound by the order.

3.2 Trade and Wholesale Delivery Area

Standard trade and wholesale delivery is currently available to eligible addresses in England only.

Trade delivery outside England is not included in our standard online trade service.

An alternative arrangement may be considered only where Sleep Design Beds LTD expressly agrees to it in writing before the order is accepted.

We reserve the right to assess whether delivery can be completed safely and reasonably based on the location, order quantity, vehicle requirements, staffing and access restrictions.

4. Retail and Trade Delivery Charges

4.1 Retail Delivery Charges

Standard retail delivery is FREE across the United Kingdom for eligible retail orders.

Free delivery includes our standard delivery service as described in Section 11.

It does not automatically include:

• Assembly or installation.

• Delivery into a particular room.

• Carrying goods upstairs.

• Removal of packaging.

• Removal or disposal of old furniture.

• Specialist lifting equipment.

• Timed or premium delivery.

• Additional services not expressly included in the order.

Where an optional service is available, any additional charge will be clearly explained and agreed before purchase.

4.2 Trade and Wholesale Delivery Charges

Eligible standard trade deliveries within England are charged according to the road-driving distance from our Batley dispatch location, WF17 8HB.

Driving distance	Delivery charge
0–20 miles inclusive	FREE
Over 20–50 miles inclusive	£50 including VAT
Over 50–100 miles inclusive	£75 including VAT
Over 100 miles	£135 including VAT, unless a separate quotation is required

Driving distance is calculated using the road route determined by our approved delivery calculation system.

Distances are not calculated using a straight-line radius.

The distance calculated by our system may differ from other mapping services due to road restrictions, routing methods and geographical information.

The applicable trade delivery charge will be displayed before payment or confirmed through an accepted written quotation.

If an accurate delivery charge cannot be calculated, the order will require a manual quotation before proceeding.

5. What One Delivery Charge Covers

Where a delivery charge applies, it covers one agreed delivery attempt to the address and for the products specified in the order.

The charge applies to the agreed delivery as a whole rather than separately to each product, unless an accepted quotation expressly states otherwise.

If Sleep Design Beds LTD decides to split an order into multiple deliveries for operational reasons, no additional delivery charge will be imposed without the customer's agreement.

If a customer requests separate delivery dates, multiple delivery addresses, additional vehicles or another service beyond the original agreement, additional charges may apply.

Any additional charge will be disclosed and agreed before the additional service is provided.

6. Orders Requiring a Manual Delivery Arrangement or Quotation

Some orders may require a separate delivery arrangement or written quotation.

These include:

• Trade or wholesale deliveries outside England where we have agreed to consider the request.

• Very large or high-volume orders.

• Orders requiring more than one vehicle.

• Orders requiring additional delivery staff.

• Properties with restricted or difficult access.

• Locations with unsuitable parking or loading facilities.

• Roads with height, width or weight restrictions.

• Buildings requiring permits, security clearance or advance booking.

• Orders requiring specialist handling or lifting.

• Products or combinations unsuitable for standard delivery.

• Other circumstances that prevent the standard delivery service from being used safely.

A separate delivery quotation may be required even where the address falls within a normal trade-distance band.

For eligible retail orders, standard UK delivery remains free unless a different arrangement is clearly agreed before the customer places the order.

For delivery enquiries, contact:

Telephone: 07786 642582
Email: info@sleepdesignbeds.co.uk

Please provide the delivery postcode, product details, quantities and any relevant access information.

Any quotation is based on the information provided. Material changes to the order or delivery requirements may require a revised quotation.

7. Delivery Prices and VAT

Standard eligible retail delivery is free, and no standard retail delivery charge is added to those orders.

The trade delivery prices listed in Section 4 include VAT.

Where VAT is itemised separately on a business quotation or invoice, the VAT amount and total payable will be clearly displayed.

Any additional delivery service or charge will be explained before the customer agrees to it.

Optional additional services will not be added to an order without the customer's express agreement.

8. Estimated Lead Times

Unless a product listing, checkout, order confirmation or accepted quotation states otherwise:

• Standard products: Estimated delivery within 5–7 working days.

• Genuinely customised or bespoke products: Estimated delivery in approximately 15 working days.

These timescales are estimates and are not guaranteed delivery appointment dates.

The applicable estimated lead time begins once:

• The order has been accepted.

• Cleared payment has been received.

• All product specifications have been confirmed.

• The necessary delivery information has been provided.

An exact delivery appointment will be arranged or confirmed separately when the order is ready and the delivery route is available.

For consumer orders, we will deliver without undue delay and normally within 30 days of the contract unless another delivery time or period has been agreed.

9. Delivery Delays

Although we aim to complete deliveries within the estimated timescales, delays may occasionally occur due to circumstances including:

• Manufacturing delays.

• Material availability.

• High order volumes.

• Severe weather.

• Traffic or road restrictions.

• Vehicle breakdowns.

• Staff illness or shortages.

• Access restrictions.

• Events outside our reasonable control.

If we become aware of a material delay, we will contact the customer using the details provided with the order and provide updated information where reasonably possible.

Consumer rights concerning delayed delivery, agreed essential deadlines, cancellation and refunds remain unaffected.

We are not responsible for delays caused by incorrect customer information, unpaid amounts, unconfirmed specifications, a customer-requested hold or an undisclosed access restriction, except where applicable law provides otherwise.

10. Arranging a Delivery Appointment

We will use the telephone number, email address or other contact details supplied during ordering to arrange or confirm delivery.

Customers must ensure that their contact information is correct and that they remain reasonably available to receive delivery communications.

An authorised adult must be available at the delivery address throughout the agreed delivery window.

Delivery times and arrival windows are estimates and may be affected by traffic, weather, earlier deliveries and safe working conditions.

We will make reasonable efforts to inform customers of significant delays occurring on the delivery day.

11. Standard Delivery Service

Unless an additional service is expressly included in the order or accepted quotation, standard delivery is provided:

To the customer's door or a safe ground-floor entrance.

Standard delivery does not include:

• Delivery into a chosen room.

• Carrying products upstairs.

• Assembly or installation.

• Removing packaging.

• Removing or disposing of old furniture.

• Moving existing furniture.

• Altering doors, windows or fixtures.

• Specialist lifting or handling services.

If the building's main safe entrance is above ground level, delivery to that entrance may be possible only where a suitable working lift is available and can be used safely and lawfully.

Our delivery team is not required to carry goods up internal or external stairs unless this service has been expressly agreed in writing before delivery.

Customers should ensure they understand the standard delivery service before placing an order.

12. Customer Access Responsibilities

Before placing an order, customers should check that the ordered products and their packaging can pass safely through the intended delivery route.

Customers must tell us about any access restrictions that could affect delivery, including:

• Narrow roads, doors, corridors or gates.

• Stairs, steps or changes in floor level.

• Lifts or lift restrictions.

• Low bridges or vehicle weight restrictions.

• Restricted parking or loading.

• Pedestrian zones.

• Building management requirements.

• Permits or delivery time restrictions.

• Unsafe or obstructed access.

• Construction work.

• Unusually large or heavy products.

• Any other relevant access conditions.

We may request measurements, photographs, videos or additional information to assess delivery suitability.

Customers should protect floors, walls, doors and nearby property and remove fragile or obstructing items from the delivery route.

13. Safe Delivery

The safety of customers, delivery staff and property is important.

Our delivery team may refuse or stop an instruction that appears unsafe, unlawful, unreasonable or likely to cause injury or damage.

Our team will not be required to:

• Force products through unsuitable openings.

• Remove doors, windows, railings or permanent fixtures.

• Use unsuitable lifting equipment.

• Enter dangerous or inaccessible areas.

• Attempt unsafe lifting or carrying.

• Leave goods in unsafe locations.

If delivery cannot be completed because of an undisclosed or customer-controlled access issue, the failed-delivery provisions may apply.

14. Changing or Cancelling a Delivery Appointment

Customers should contact us as early as possible if they need to change an agreed delivery appointment.

Where a customer requests an appointment change with less than 48 hours' notice, a £36 rebooking and administration fee, including VAT, may apply where this charge has been properly disclosed, is reasonable in the circumstances and is legally permitted.

Additional costs caused by a customer-requested change, including specialist vehicles, additional staffing or storage, may also apply where agreed and lawfully chargeable.

Any applicable additional charge will be explained before the rearranged delivery is confirmed.

A rebooking charge will not apply where:

• The change was caused by Sleep Design Beds LTD.

• The customer is exercising a statutory cancellation or other consumer right that prevents the charge.

• Charging the fee would otherwise be unlawful.

If we need to rearrange a delivery for our own operational reasons, we will contact the customer and arrange another suitable date without a rebooking fee.

15. Failed Deliveries

A delivery may be considered unsuccessful where it cannot reasonably be completed because:

• No authorised person is available to receive the goods.

• The delivery address is incorrect or incomplete.

• The customer's contact details are incorrect.

• Access information was inaccurate or not disclosed.

• Products cannot fit through the available delivery route.

• Required parking or loading access is unavailable.

• Delivery is refused without a valid contractual or legal reason.

• The location is unsafe.

• Another issue within the customer's control prevents delivery.

Where delivery fails because of a customer-controlled issue, a reasonable redelivery charge may apply, provided it is contractually and legally permitted.

This may apply even if the original standard retail delivery was free.

For trade deliveries, a further trade delivery charge may be payable where another full delivery attempt is required.

Large or specialist redeliveries may require a separate quotation.

Reasonable additional storage or handling charges may apply only where properly disclosed, agreed where required and legally permitted.

These charges will not be imposed where the failed delivery was caused by our breach or where doing so would unlawfully restrict consumer rights.

16. Refused Delivery and Cancellation

Refusing delivery does not automatically constitute a valid cancellation of an order.

Customers wishing to exercise a statutory cancellation right should clearly notify us.

Cancellation email: returns@sleepdesignbeds.co.uk

Customers may also communicate cancellation through another legally valid clear statement.

If goods are refused because they appear damaged, incorrect or otherwise do not conform to the order, customers should explain the reason to the delivery team and contact us promptly.

Nothing in this section removes a consumer's statutory cancellation or faulty-goods rights.

17. Inspecting Goods at Delivery

Where reasonably possible, customers should inspect deliveries for:

• The number of packages received.

• Correct product identification.

• Visible external damage.

• Missing products.

• Obvious quantity discrepancies.

We ask customers to report visible damage, missing items or incorrect goods within 48 hours, where reasonably possible.

Reports should be sent to:

returns@sleepdesignbeds.co.uk

Please include the order number, a description of the issue and photographs where available.

Reporting problems promptly helps us investigate and resolve them efficiently.

The 48-hour reporting request is not a legal deadline that removes statutory rights.

Valid consumer claims will not automatically be rejected because an issue was reported after this period.

If damage is discovered later, please notify us as soon as reasonably possible.

Do not continue using any product that may be unsafe.

18. Risk and Responsibility for Goods

For consumer orders, goods normally remain at the risk of Sleep Design Beds LTD until they come into the physical possession of the consumer or a person nominated by the consumer to receive them.

An exception may apply where the consumer independently selects a carrier that we did not offer, in accordance with applicable law.

For business and trade customers, risk passes according to the accepted contract, normally when goods are delivered to the agreed location or handed to the customer or their appointed carrier.

Ownership of goods passes once full cleared payment for the goods and relevant agreed charges has been received, subject to applicable law.

19. Free Customer Collection

Where offered for the relevant product or order, customers may collect their purchases free of charge from our trading premises.

Collection Address:

Sleep Design Beds LTD
Unit 8 Docking Mills
Ings Road
Batley
WF17 8HB
United Kingdom

Normal Collection Hours:

Monday to Thursday
10:00 am – 5:00 pm

Excluding public holidays and notified closures.

All collections must be booked and confirmed in advance.

Please do not travel to collect an order until we have confirmed that the products are ready and your collection appointment has been accepted.

20. Customer Collection Requirements

Customers collecting products must:

• Provide the order or collection confirmation.

• Bring suitable identification if requested.

• Use a suitable, roadworthy vehicle.

• Ensure the vehicle has sufficient capacity.

• Bring appropriate straps and protective materials.

• Check the products and quantities where reasonably possible.

• Follow reasonable site safety instructions.

• Secure the goods safely for transportation.

Our staff may provide reasonable loading assistance where appropriate.

Customers remain responsible for ensuring their vehicle is suitable and that their goods are properly secured.

We may refuse an unsafe or unsuitable loading arrangement.

If collection cannot proceed because a vehicle or equipment is unsuitable, another collection appointment may be required.

Any applicable additional charge must be properly disclosed and legally permitted.

21. Collection by a Third Party or Carrier

Customers may authorise another person or a suitable transport provider to collect their order.

Please notify us before collection and provide any required authorisation.

We may ask the collecting person or courier for identification and order confirmation.

Where a consumer independently appoints a carrier that we did not offer, responsibility for the goods may pass when the goods are handed to that carrier, where permitted by law.

Customers should use a suitably equipped and insured carrier for large furniture items.

22. Changes to Delivery Addresses or Orders

Customers should contact us immediately if they need to change their delivery address or order details.

Changes must be accepted and confirmed by Sleep Design Beds LTD before they take effect.

A change may affect:

• Delivery availability.

• Delivery charges.

• Driving-distance bands.

• Manufacturing times.

• Delivery schedules.

• VAT or quotation details.

• Vehicle and staffing requirements.

• Access arrangements.

• Order and payment verification.

We may require additional verification before accepting an address change after payment.

Where a wholesale order amendment reduces the order below the minimum of 20 qualifying units, the order will be reviewed under our Terms of Service before proceeding.

23. Returns and Collections After Delivery

Delivery charges under this policy do not automatically include the cost of returning goods after delivery.

23.1 Change-of-Mind Returns

For eligible consumer change-of-mind returns, customers are responsible for arranging the return of their goods to Sleep Design Beds LTD.

Customers may choose either of the following methods.

Option 1 — Customer-Arranged Courier

Customers may select and arrange their own suitable courier or furniture transport provider.

The customer is responsible for paying the direct return transport cost to their chosen provider, where this responsibility has been properly disclosed before purchase and is legally permitted.

Beds, mattresses, bed bases and headboards may require specialist furniture transport.

Customers should ensure that products are suitably protected during transportation and should consider using a tracked or insured service.

Option 2 — Personal Drop-Off

Customers may return eligible goods personally to our designated returns location:

Sleep Design Beds LTD
Unit 8 Docking Mills
Ings Road
Batley
WF17 8HB
United Kingdom

We do not charge a return-handling fee for eligible change-of-mind returns delivered personally.

Customers are responsible for arranging their own transport to the returns location.

Please contact us before travelling so that we can confirm a suitable drop-off time and ensure someone is available to receive the goods.

Returns email: returns@sleepdesignbeds.co.uk

A drop-off appointment is an administrative arrangement and does not remove or restrict statutory cancellation rights.

23.2 Return Deadlines

Where a consumer has a statutory change-of-mind cancellation right, they must normally notify us of cancellation within 14 days after receiving the goods.

The customer must then send back or hand over the goods without undue delay and no later than 14 days after notifying us of cancellation.

Customers may exercise their statutory cancellation rights by providing a clear cancellation statement, including by email.

Our Return and Refund Policy provides further details about cancellation procedures, refunds, exclusions and statutory rights.

23.3 Return Transport Costs

Customers returning eligible non-faulty goods through their chosen courier are responsible for the direct return transport charges where legally permitted.

For large goods that cannot normally be returned by post, information about the estimated return transport cost must be provided before the customer is bound by the order.

The applicable estimate will be based on reasonable transport-cost information. Actual charges from an independently chosen courier may vary depending on product size, collection location and the carrier selected.

Customers who return goods personally are responsible for their own travel or transport arrangements.

23.4 Faulty, Damaged or Incorrect Goods

Where goods are faulty, misdescribed, damaged before risk passes to the customer or incorrectly supplied, Sleep Design Beds LTD will arrange an appropriate collection or cover reasonable and necessary return costs where required by law.

Consumers will not be required to pay return transport charges where doing so would unlawfully restrict their statutory rights.

Nothing in this section limits statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

24. Business, Trade and Large Orders

Business and wholesale orders use our separate trade delivery arrangements.

Standard online trade delivery is currently available to eligible addresses in England.

Trade delivery planning may differ from retail delivery due to:

• Order quantities.

• Vehicle capacity.

• Unloading requirements.

• Additional delivery staff.

• Business-premises access.

• Warehouse restrictions.

• Multiple delivery locations.

• Specialist transport requirements.

A trade delivery quotation applies only to the specified customer location, products, quantities, access conditions and service level.

Business customers must ensure that an authorised representative is available to receive their order.

Customers must provide any equipment or unloading assistance expressly allocated to them under the accepted quotation.

Wholesale orders exceeding 20 qualifying units may be eligible for separately agreed product pricing.

A larger order does not automatically qualify for discounted or free trade delivery.

Any applicable trade delivery charge will be confirmed separately before payment or order acceptance.

25. Events Outside Our Reasonable Control

Events outside our reasonable control may affect manufacturing, dispatch or delivery.

These may include:

• Severe weather.

• Flooding or fire.

• Major traffic incidents.

• Road closures.

• Industrial action.

• Epidemics.

• Government or public-authority restrictions.

• Utility or network failures.

• Vehicle failures despite reasonable maintenance.

• Material shortages.

• Other significant unforeseen disruptions.

We will take reasonable steps to minimise disruption, communicate material delays and rearrange delivery where appropriate.

Nothing in this section removes or restricts statutory consumer remedies concerning delayed delivery, essential deadlines, cancellation or refunds.

26. Complaints and Delivery Enquiries

For delivery quotations, delivery appointments, collection enquiries or access-related questions, contact:

Sleep Design Beds LTD

Telephone: 07786 642582
Email: info@sleepdesignbeds.co.uk

For delivery damage, missing items, incorrect goods, ret